Refund Policy

Effective Date: July 12, 2025
Last Updated: July 12,2025

This Refund Policy outlines the terms and conditions for refunds and cancellations for Online Video Agent services. Please read this policy carefully before purchasing our services.

One-Time Video Services ($79)

Full Refund Eligibility

Full refunds are available under these conditions:

Pre-Production: Requested within 24 hours of payment and before video creation begins
Technical Failure: We cannot deliver service due to technical issues on our end
Misrepresentation: Service significantly differs from what was described
Processing Time: Refunds processed within 5-7 business days

Partial Refund Eligibility

Partial refunds (50%) are available when:

Initial Draft Dissatisfaction: Requested after viewing initial draft but before revisions begin
Scope Mismatch: Requested if project scope differs significantly from initial discussion
Quality Issues: Significant quality issues that cannot be resolved through revisions
Timeline: Must be requested within 48 hours of initial draft delivery

No Refund Situations

Refunds are not available when:

Final Approval: After final video has been delivered and approved
Completed Revisions: After revision rounds have been completed to satisfaction
Change of Mind: Simple change of mind after production has begun
External Factors: Issues related to customer-provided materials or information

Monthly Service Plans

Steady Growth Plan ($99 setup + $59/month)

Setup Fee Refund Policy:

Pre-Production Refund: Full setup fee refund if requested within 24 hours and before any work begins
Partial Setup Refund: 50% refund available within 72 hours if only initial setup work has been completed
No Setup Refund: After first video production begins, setup fees are non-refundable

Monthly Fee Refund Policy:

Pre-Delivery Refund: Full monthly fee refund if cancellation occurs before monthly video creation begins
Partial Month Refund: No pro-rated refunds for partial months of service
Quality Issues: Full monthly refund if we fail to deliver promised quality standards

Accelerated Results Plan ($249 setup + $99/month)

Setup Fee Refund Policy:

Full Refund Window: 24 hours after payment, before any production work begins
Partial Refund Window: 50% refund available within 48 hours if only initial setup and branding work completed
Post-Production: No setup fee refunds after first video batch production begins

Monthly Fee Refund Policy:

Full Monthly Refund: Available if cancellation occurs before monthly video batch creation begins
Quality Guarantee: Full refund if delivered videos do not meet established quality standards
Delivery Failure: Full refund if we fail to deliver videos within promised timeframe

Market Domination Plan ($349 setup + $199/month, includes first month)

Setup and First Month Policy:

24-Hour Window: Full refund of $349 if requested within 24 hours before any work begins
48-Hour Window: 50% refund ($174.50) if requested within 48 hours with only setup work completed
Post-Production: No refunds after first video batch production begins

Subsequent Monthly Fees:

Pre-Production Refund: Full monthly fee refund if cancellation before monthly batch begins
Performance Guarantee: Refund available if deliverables do not meet specified quality and quantity standards
Service Level Guarantee: Refund if priority support and service levels are not maintained

Service Cancellation Process

Monthly Service Cancellation

Notice Period: 30 days written notice required for cancellation
Notice Method: Email to support@onlinevideoagent.com with account details
Effective Date: Cancellation effective at end of current billing period
Immediate Cancellation: Available with forfeiture of current month’s fees

Cancellation Timeline

Cancellation Request: Submit written cancellation request
Confirmation: Receive cancellation confirmation within 2 business days
Final Billing: Final invoice sent with any outstanding charges
Service Termination: Services terminated on specified effective date
Data Access: Continued access to completed videos after cancellation

Early Termination

Customer Termination: You may terminate early with appropriate notice
Service Provider Termination: We may terminate for terms violations or non-payment
Refund Calculation: Pro-rated refunds not available; refunds based on completed billing periods

Refund Processing and Methods

Processing Timeline

Standard Processing: 5-7 business days for most refunds
Complex Cases: Up to 14 business days for complicated refund situations
Payment Method Delays: Additional time may be required based on payment method
Notification: Email confirmation sent when refund is processed

Refund Methods

Original Payment Method: Refunds issued to original payment method when possible
Credit Card Refunds: Appear as credits on next statement (timing varies by bank)
Bank Transfer Refunds: Direct deposit for ACH payments (may take additional time)
Alternative Methods: Alternative refund methods available in special circumstances

Processing Fees

Payment Processor Fees: Original payment processing fees are non-refundable
International Fees: Additional fees for international refunds may apply
Rush Processing: Expedited refund processing available for additional fee

Special Circumstances and Exceptions

Force Majeure

Refunds may be delayed or modified due to:

Natural Disasters: Events beyond our control affecting service delivery
Technical Outages: Major technical failures affecting multiple customers
Legal Requirements: Changes in laws or regulations affecting service delivery
Pandemic/Health Emergencies: Public health emergencies affecting business operations

Service Failures

Full refunds available when:

Complete Service Failure: We are unable to deliver any promised services
Quality Standards Not Met: Delivered services significantly below promised quality
Timeline Violations: Major delays in service delivery without customer fault
Technical Issues: Technical problems preventing service completion

Customer-Caused Issues

Refunds may not be available when issues are caused by:

Inadequate Source Material: Poor quality or insufficient customer reviews provided
Communication Failures: Customer unresponsiveness or unclear feedback
Scope Changes: Customer requests significant changes to original project scope
External Dependencies: Issues with third-party platforms or services outside our control

Dispute Resolution for Refunds

Internal Dispute Resolution

Initial Request: Submit refund request with detailed explanation
Review Process: Internal review by customer service team (2-3 business days)
Manager Review: Escalation to management for complex cases
Final Decision: Written decision with explanation provided

External Dispute Resolution

If internal resolution fails:

Payment Processor Disputes: Customers may file disputes with credit card companies or payment processors
Better Business Bureau: Complaints may be filed with BBB if applicable
State Agencies: Consumer protection agencies may be contacted for unresolved issues
Legal Action: Small claims court or other legal remedies remain available

Documentation Requirements

For refund requests, please provide:

Account Information: Customer name, email, and account details
Payment Details: Transaction ID, payment date, and amount
Reason for Refund: Detailed explanation of refund reason
Supporting Evidence: Any relevant documentation or correspondence

Refund Policy Updates

Policy Changes

We may update this refund policy:

Advance Notice: 30 days notice for material policy changes
Existing Customers: Changes do not affect existing service agreements
New Customers: Updated policy applies to new purchases after effective date
Communication: Policy updates communicated via email and website notice

Grandfathering

Existing Agreements: Customers retain refund terms from their original purchase date
Service Upgrades: New refund terms apply when upgrading to different service levels
Renewals: Policy updates may apply to service renewals and extensions

Contact Information for Refunds

General Support: support@onlinevideoagent.com

Business Hours:
Monday-Friday: 9:00 AM – 6:00 PM EST
Response Time: Within 24 hours during business days

This Refund Policy is designed to be fair to both customers and Online Video Agent while establishing clear expectations for service delivery and customer satisfaction. For questions about this policy or specific refund situations, please contact our customer service team.