Terms of Service

Effective Date: July 12, 2025
Last Updated: July 12, 2025

These Terms of Service (“Terms”) govern your use of Online Video Agent’s website and services. By accessing our website or using our services, you agree to be bound by these Terms.

Service Description and Scope

Online Video Agent Services

We provide video testimonial creation services that transform your existing customer reviews into professional video content. Our services include:

  • Video Creation: Converting text reviews into engaging video testimonials
  • Custom Branding: Applying your business colors, fonts, logos, and visual identity
  • Platform Optimization: Formatting videos for specific social media platforms and marketing channels
  • Delivery Services: Providing completed videos through secure cloud storage
  • Revision Services: Making reasonable adjustments based on client feedback

Service Partnership with Web Leveling

For upgraded service tiers, certain additional services are provided by our partner Web Leveling:

  • Written Content Creation: Captions, descriptions, and marketing copy for video content
  • Social Media Management: Posting videos to your social media accounts
  • Marketing Strategy: Consultation and implementation of video marketing campaigns
  • Platform Management: Direct posting and optimization across multiple social channels

Service Limitations

Our services are subject to the following limitations:

  • Source Material: We can only work with customer reviews and materials you provide
  • Platform Restrictions: Video optimization subject to current platform requirements and limitations
  • Technical Constraints: Video quality dependent on source material quality and technical specifications
  • Content Approval: All content subject to our editorial and quality standards

User Accounts and Registration

Account Creation

To use our services, you may need to:

  • Provide Information: Submit accurate business and contact information
  • Verify Identity: Confirm business ownership and authority to use customer reviews
  • Accept Terms: Agree to these Terms and our Privacy Policy
  • Payment Setup: Configure payment methods for service fees

Account Responsibilities

You are responsible for:

  • Account Security: Maintaining confidentiality of account credentials
  • Information Accuracy: Providing current and accurate business information
  • Authorized Use: Ensuring only authorized personnel access your account
  • Compliance: Using services in compliance with applicable laws and regulations

User Obligations and Acceptable Use

Content Requirements

You must ensure that all materials provided to us:

  • Legal Rights: You have legal right to use all customer reviews and business materials
  • Accuracy: Information provided is truthful and accurate
  • Permissions: Necessary permissions obtained for use of customer testimonials
  • Compliance: Content complies with applicable laws and platform policies

Prohibited Uses

You may not use our services to:

  • Illegal Activities: Any unlawful purposes or activities
  • False Information: Create videos containing false or misleading claims
  • Harmful Content: Promote discrimination, harassment, or harmful activities
  • Competitive Use: Reverse engineer our processes or create competing services
  • Unauthorized Access: Attempt to access systems or data without permission

Content Standards

All content must meet our standards:

  • Professional Quality: Appropriate for business marketing purposes
  • Legal Compliance: Compliant with advertising and consumer protection laws
  • Platform Policies: Adherent to social media platform terms and policies
  • Brand Safety: Appropriate for your brand image and target audience

Payment Terms and Billing

Service Fees

Our services are provided according to published pricing:

  • One-Time Services: Payment due before video creation begins
  • Monthly Services: Setup fees due upon enrollment; monthly fees billed in advance
  • Additional Services: Extra revisions or rush delivery subject to additional fees
  • Partner Services: Web Leveling services billed according to selected tier pricing

Payment Processing

  • Accepted Methods: Stripe and Square payment processing
  • Billing Cycle: Monthly services billed monthly in advance
  • Late Payments: Services may be suspended for non-payment
  • Currency: All fees quoted and billed in US Dollars

Taxes and Fees

  • Tax Responsibility: You are responsible for applicable taxes on services
  • Processing Fees: Payment processing fees as charged by payment providers
  • International Fees: Additional fees may apply for international payments

Service Delivery and Performance

Delivery Timeline

  • Initial Videos: Delivered within 2-3 business days after receiving all required materials
  • Monthly Services: Delivered according to selected schedule (weekly or monthly batch)
  • Revisions: Revision rounds completed within 1-2 business days
  • Rush Services: Expedited delivery available for additional fees

Quality Standards

We maintain professional quality standards:

  • Technical Quality: HD video resolution with clear audio and visuals
  • Brand Consistency: Accurate application of your branding elements
  • Platform Optimization: Proper formatting for intended use platforms
  • Content Accuracy: Faithful representation of customer review content

Delivery Method

Videos are delivered through:

  • Secure Links: Password-protected Google Drive links
  • Download Options: Multiple format options for different use cases
  • Backup Access: Maintained access for reasonable backup period
  • Transfer Rights: Full usage rights transferred upon final payment

Intellectual Property Rights

Customer Content Rights

  • Review Ownership: You retain ownership of original customer reviews
  • Video Usage Rights: You receive full commercial usage rights to completed videos
  • Branding Elements: You retain ownership of your logos, trademarks, and brand materials
  • Business Information: You maintain ownership of business data and information

Our Intellectual Property

  • Production Methods: Our video creation processes and techniques remain our property
  • Template Rights: Base video templates and production elements remain our property
  • Business Methods: Our business processes and methodologies are proprietary
  • Software Tools: Any proprietary tools or software remain our intellectual property

Portfolio and Marketing Rights

Unless specifically requested otherwise:

  • Portfolio Use: We may use completed videos as examples of our work
  • Case Studies: We may create case studies featuring your business (with permission)
  • Marketing Materials: We may reference our work for your business in marketing
  • Testimonials: We may request permission to use your feedback as testimonials

Privacy and Data Protection

Data Handling

We handle your information according to our Privacy Policy:

  • Secure Storage: Business information stored securely with appropriate access controls
  • Limited Access: Information accessed only by authorized personnel for service delivery
  • Partner Sharing: Information shared with Web Leveling only for upgraded services
  • Retention Policies: Data retained according to legal requirements and business needs

Confidentiality

We maintain confidentiality of:

  • Business Information: Your business strategies, plans, and confidential information
  • Customer Data: Information about your customers and their feedback
  • Financial Information: Payment history, billing details, and financial arrangements
  • Proprietary Information: Any confidential or proprietary business information

Copyright and DMCA Compliance

Copyright Responsibilities

  • Content Ownership: You must own or have rights to all content provided
  • Customer Permissions: You must have appropriate permissions to use customer reviews
  • Third-Party Content: Any third-party content must be properly licensed
  • Infringement Prevention: You must not provide content that infringes others’ rights

DMCA Policy

We respond to legitimate DMCA takedown requests:

  • Notification Process: Follow standard DMCA notification procedures
  • Response Timeline: We will respond promptly to valid requests
  • Counter-Notifications: We process counter-notifications according to DMCA procedures
  • Repeat Infringers: Accounts of repeat infringers may be terminated

Content Removal

We may remove content that:

  • Infringes Rights: Violates intellectual property rights
  • Violates Terms: Breaches these Terms of Service
  • Legal Requirements: Must be removed due to legal obligations
  • Policy Violations: Violates platform or advertising policies

Service Limitations and Disclaimers

Service Availability

  • Uptime: We strive for high availability but cannot guarantee 100% uptime
  • Maintenance: Services may be temporarily unavailable for maintenance
  • Technical Issues: We are not liable for temporary technical difficulties
  • Force Majeure: Services may be affected by events beyond our control

Performance Disclaimers

  • Business Results: We cannot guarantee specific business outcomes from video testimonials
  • Platform Changes: We are not responsible for third-party platform changes affecting video display
  • Market Factors: Results may vary based on market conditions and other factors beyond our control
  • User Factors: Success depends partly on factors within your control (marketing, business operations)

Quality Limitations

  • Source Material: Video quality limited by quality of source reviews and materials
  • Technical Constraints: Subject to current technology and platform limitations
  • Customization Limits: Customization subject to technical feasibility and brand guidelines

Limitation of Liability

Liability Limits

To the maximum extent permitted by law:

  • Damages Cap: Our total liability limited to amounts paid for services in the 12 months preceding the claim
  • Indirect Damages: We are not liable for indirect, incidental, or consequential damages
  • Business Losses: Not liable for lost profits, revenue, or business opportunities
  • Third-Party Claims: Not liable for third-party claims or actions

Exclusions

We are not liable for:

  • User Content: Issues arising from content you provide
  • Third-Party Services: Problems with payment processors, social media platforms, or other third-party services
  • Unauthorized Use: Misuse of our services by unauthorized users
  • Force Majeure: Events beyond our reasonable control

Indemnification

You agree to indemnify and hold us harmless from:

  • Content Claims: Claims arising from content you provide or your use of our services
  • Legal Violations: Your violation of laws or regulations
  • Third-Party Rights: Infringement of third-party intellectual property or other rights
  • Unauthorized Use: Unauthorized use of our services by your employees or agents

Termination

Termination by You

  • Monthly Services: 30 days written notice required for cancellation
  • Immediate Termination: Available with forfeiture of current month’s fees
  • Data Access: You retain access to completed videos after termination
  • Final Billing: Final invoice will include any outstanding fees or charges

Termination by Us

We may terminate services for:

  • Terms Violation: Material breach of these Terms
  • Non-Payment: Failure to pay fees when due
  • Illegal Use: Use of services for illegal purposes
  • Risk Management: To protect our business interests or other users

Effect of Termination

Upon termination:

  • Service Access: Access to ongoing services will be discontinued
  • Video Retention: You retain rights to completed videos
  • Data Export: We will provide reasonable assistance with data export
  • Survival: Certain provisions survive termination (payment obligations, intellectual property rights)

Dispute Resolution

Informal Resolution

Before formal legal action:

  • Direct Contact: Contact us directly to resolve disputes
  • Good Faith Effort: Both parties will make good faith efforts to resolve issues
  • Documentation: Maintain records of dispute resolution attempts
  • Timeline: Allow reasonable time for resolution efforts

Formal Dispute Resolution

For unresolved disputes:

  • Governing Law: Disputes governed by laws of [Your State]
  • Jurisdiction: Courts of [Your County, State] have exclusive jurisdiction
  • Arbitration: [Optional: Include arbitration clause if desired]
  • Attorney Fees: [Specify attorney fee allocation]

Changes to Terms

We may modify these Terms:

  • Notice: Reasonable advance notice of material changes
  • Effective Date: Changes effective on specified date
  • Continued Use: Continued use constitutes acceptance of modified terms
  • Withdrawal: You may terminate services if you disagree with changes

General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any additional service agreements, constitute the entire agreement between us.

Severability

If any provision is found unenforceable, remaining provisions remain in full effect.

Assignment

We may assign these Terms; you may not assign without our written consent.

Waiver

Failure to enforce any provision does not constitute a waiver of our rights.

Contact Information

For questions about these Terms:

General Support: support@onlinevideoagent.com
Website: onlinevideoagent.com/contact-us/